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Airport Pet Emergency Clinic
Airport Pet Emergency Clinic Continuing
Education |
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The Airport Pet Emergency Clinic is proud to present superior continuing education seminars for the area veterinary community. The Airport Pet Emergency Clinic serves the after hours needs of the Tri-Cities and wishes to thank all referring veterinarians for their support
Airport Pet Emergency Clinic Board of Directors
Carr Hyatt, DVM- President
James Robinson, DVM
James Burroughs, DVM -Secretary
Beth Sallee, DVM
Salley Essick, DVM
Mark Riehl, DVM Treasurer |
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December 4, 2011 Lisa Ford - Exceptional
Client Service -Creating Loyal Clients Everyday
Lisa Ford is a speaker with over 20
years of experience presenting to businesses,
associations and government. She speaks
throughout the United States and internationally on topics of customer service,
leadership, team issues and change. Lisa is best known for her work in the
areas of customer service. She is the author of the videotape series How to
Give Exceptional Customer Service, the #1 selling business tapes in the U.S.
for over 3 years. Her other videos and audiotapes include: Developing a
Customer Retention Program, Building a Customer Driven Organization: The
Manager’s Role and Personal Power. Her recent book is Exceptional Customer
Service – Going Beyond Good Service to Exceed the Customer’s Expectations.
Lisa designs content personalized to
the audience and issues they face. She has also customized numerous videos for
clients to use in their ongoing education efforts. Lisa’s experience includes
working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton’s of
Chicago, Citgo, American Gas Association, American Diabetes Association and
American Veterinary Medical Association.
In 2002, Lisa was inducted into the
Speakers Hall of Fame by the National Speakers Association. She is one of 140
speakers who have been honored over 30 years. She also serves a Board Member of
the College of Arts and Sciences at the University of Tennessee.
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March 11, 2012 Keith Hnilica, DVM Dermatology -The itchy pet! Part Two - The unfinished story
Dr. Keith Hnilica graduated from the University of Tennessee in
1993. After graduating, Dr. Hnilica completed a small animal internship
and a residency in Dermatology at Auburn University. He received his
Masters of Veterinary Medicine and became a board certified member of the
American College of Veterinary Dermatology in 1997. Dr. Hnilica was
selected into the University of Georgia’s Lilly Teaching Fellowship Program and
in 2007 he completed an MBA program at the University of Tennessee. Dr. Hnilica
was on faculty at the University of Georgia for 3 years and at The University
of Tennessee for 8 years. Dr. Hnilica is the author of itchnot.com, an author
of Small Animal Dermatology; A color Atlas and Therapeutic Guide 2nd
Ed, which has been translated into 7 languages.
In 2009, Dr, Hnilica left the University to develop a progressive referral and
learning center focusing on cutting-edge medicine with exceptional client service
and the absolute best patient care possible. The Pet Wellness Center and
Lakeside Veterinary Academy are located in the Tennessee Smoky Mountain area
and can be found on the web at Www.PetsLivingLonger.com.
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May 2012, Dr. Gary Norsworthy- Feline Medicine
Dr. Gary D. Norsworthy has been in private
practice for 39 years, 25 in small animal practice and 14 in feline practice.
He is the owner of Alamo Feline Health Center in San Antonio, Texas. In
addition to practice, he lectures frequently on feline diseases and is the
editor and major author of 5 feline textbooks, the most recent being The Feline Patient, 4th Edition, which is being or has been translated into Spanish,
Portuguese, Japanese, Italian, and Korean. His practice hosts externs from
veterinary schools across North America. He is a charter Diplomate of the
American Board of Veterinary Practitioners in the Feline Practice Category and
an Adjunct Professor at the College of Veterinary Medicine, Mississippi State
University. He was chosen for the 2009 Practitioner of the Year Award in the
Medical Specialist category by the Texas VMA.
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For further information contact;
Mark Riehl, DVM
2012 W State St
Bristol, TN
37620
(423) 764-2428
Fax (423) 764-9070
Meraub@aol.com |
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